Contact Us

Contact & Support | Always Here for You

At DBA Project, our mission is to empower vulnerable young people through relentless support, expert guidance and unwavering compassion. We live our ethos—“Dream, Believe, Achieve”—by ensuring every partner, school and family has direct access to our dedicated team, 24 hours a day, 7 days a week.

1. 24/7 Communication Channels

  • Main Hotline: 01438 123 456 (Mon–Sun, 00:00–24:00)

  • Live Chat: Click the “Chat with Us” widget on any page for instant connection to our support team.

  • General Email: hello@dbaproject.co.uk (monitored continuously; replies within 2 hours)

  • Emergency Safeguarding Line: 0800 363 7433 (Immediate escalation to Crisis Response Lead)

2. Leadership Direct Lines

For urgent strategic or programme questions, reach our founders directly:

  • Daniel Amponsom | Founder & Lead Counsellor

    • Mobile (24/7): 07535 929 928

    • Email: daniel@dbaproject.co.uk

  • Lee Canoville | Co‑Founder & Resilience Architect

    • Mobile (24/7): 07796 614 217

    • Email: lee@dbaproject.co.uk

3. Dedicated Support Team

Our multidisciplinary support team brings together operational excellence, therapeutic expertise and community outreach:

  • Account Managers: Your single point of contact for programme coordination, KPI reporting and bespoke requests.

  • Crisis Response Lead: Rapidly deploys interventions and on‑site support within 4 hours of any safeguarding alert.

  • Technical & IT Support: Resolves platform access and form‑submission issues within 6 hours, ensuring zero downtime.

  • Mentoring Coordinators: Schedule sessions, manage volunteer rota and facilitate all workshop logistics.

4. Our Commitment to You

  • Rapid Response: All enquiries acknowledged within 2 hours, any time, any day.

  • Empathetic Service: We apply trauma‑informed principles to every interaction—listening first, acting decisively.

  • Transparent Reporting: Receive live updates on your programme’s performance via our Google Data Studio dashboards.

  • Continuous Improvement: Your feedback fuels monthly reviews and iterative enhancements to maximise impact.

5. Visit & Correspondence

DBA Project HQ

Unit 5, Riverside Business Park

Welwyn Garden City, Hertfordshire, AL7 1HE

(Embed Google Map here)

Whether you’re a school leader, local authority, corporate partner or family in need, we’re here—around the clock—to collaborate, care and change lives together.